This is one of the best Best Western properties we have stayed at. Staff is very friendly and courteous. The desk staff were excellent, and Ireland handled all duties excellently. Room was above most rooms, and breakfast was definitely the best offered by any other B.W. Again, staff were excellent. We will go out of our way to stay at this B.W. again.
I was extremely disappointed with the customer service or lack there of. My husband and I had our wedding near this hotel and booked off rooms for our guests to stay at along with ours. When we got to our room we called down and asked for a few bottles of water since our room was missing them (rooms are supposed to come with 2 free bottles) they said you'll have to purchase them at the store which is closed. Then the next morning we called again explaining we didn't get bottles of water and asked for them again along with some milk for our coffee's. They said if we wanted anything we would have to come down to the store to purchase. We couldn't believe how we were being treated since we not only gave them business by having our wedding guests stay at this location but we just got married and thought at least bottles of water could be left for us to have. They didn't make our wedding night/morning special in any way. It felt like we were an inconvenience. When we checked out they didn't even ask us how our stay was. They really didn't care. I would not recommend staying at this location.
Accommodation at this location is fresh, nicely equipped and attractive. A generous breakfast selection lends great value to the room rate. This will be my first choice of hotel stays if I return the region. Thank You.
Great hotel. Had very nice rooms. The staff was great. The breakfast was good. Love that the breakfast went to 10:00 during the week. Also love that check out is at 12:00 not 11:00.
Location was a bit out of the way. But the room made it worth while. Very modern suite jacuzzi tub and stand alone shower were excellent! Bed very comfortable! Hotel was very clean however desk clerk at check in seemed almost standoffish! Even though would definitely stay again!!
Best Western Sunrise Inn & Suites is a Canadian Lodging based in Stony Plain, Alberta. Best Western Sunrise Inn & Suites is located at 3101 43 Ave, Stony Plain, AB T7Z 1L1, Canada.
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